Personal Information Protection for squeen66 Members

Information We Collect

squeen66 collects personal information through several main channels during the registration process, platform use and financial transactions. The categories of information collected include:

• Identity information — full name, date of birth, MyKad or passport number, and proof of residence for identity verification (KYC) purposes.
• Account information — username, encrypted password, and registered email address.
• Financial information — e-wallet details (Touch 'n Go eWallet, Boost), DuitNow account number, FPX information, or cryptocurrency wallet address (USDT, BTC, ETH) to process deposits from RM10 and withdrawals from RM100.
• Usage data — IP address, browser type, operating system, login time, betting records and transaction history.
• Communications — conversation records with our 24/7 customer support team via live chat or email.

Purpose of Personal Data Use

Personal information collected is used for the following purposes:

• Verifying member identity and ensuring players are aged 21 and above in line with the platform's responsibilities.
• Processing deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Managing member accounts, welcome bonuses, VIP cashback and any eligible offers.
• Providing 24/7 customer support in Bahasa Melayu and English via live chat and email.
• Detecting fraud, money laundering and suspicious activity to maintain platform integrity.
• Sending members service notifications, security updates and transaction alerts.
• Complying with legal and international licensing requirements governing squeen66's operations.

Disclosure of Information to Third Parties

squeen66 does not sell or trade members' personal information. However, in certain situations, information may be shared with selected third parties:

• Payment processors — e-wallet providers, FPX gateways and cryptocurrency platforms that facilitate your financial transactions.
• Game software providers — game developers who require minimum session data to run games properly.
• Regulatory authorities — when required by law, court order or a legitimate licensing body.
• Technology partners — cloud and cybersecurity service providers that help maintain the platform's infrastructure, subject to strict confidentiality agreements.

All third parties involved are required to meet data protection standards equivalent to this policy. squeen66 is not responsible for the privacy practices of external entities that are not under our direct control.

Data Security Measures

squeen66 implements appropriate technical and organisational measures to protect members' personal data from unauthorised access, loss or disclosure:

• Data encryption during transfer using Transport Layer Security (TLS) protocols.
• Member passwords are stored in hashed form and cannot be read in their original form by anyone.
• Internal access controls ensuring that only authorised staff can access sensitive data.
• Continuous system monitoring to detect unusual activity or intrusion attempts.
• Regular security reviews of the platform's infrastructure.

Your Rights as a Member

Subject to applicable law, you as a squeen66 member have the right to:

• Access — request a copy of the personal information we hold relating to your account.
• Rectify — correct inaccurate or outdated data through your account settings or by contacting customer support.
• Delete — request deletion of your account and personal data, subject to record retention obligations set by licensing requirements.
• Object to processing — in certain situations, you may object to how your data is processed for specific purposes.
• Data portability — request an export of data in a machine-readable format within the permitted scope.

To make any privacy rights request, contact our support team via live chat or email at [email protected]. We will process requests within a reasonable timeframe.

Cookies and Tracking Technology

squeen66 uses cookies and similar technology to improve the user experience. The types of cookies used include:

• Session cookies — store temporary login information to keep you logged in throughout an active session.
• Preference cookies — store your language choice, display settings and personal preferences.
• Analytics cookies — collect aggregated data on how members use the platform to help us improve our services.

You can manage or block cookies through your browser settings. Blocking session cookies may affect login functionality and platform navigation.

Links to External Websites

The squeen66 platform may contain references or links to external websites in certain contexts, such as payment guides or licensing information. squeen66 is not responsible for the privacy policies or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit through external links. squeen66 does not control the data collection practices of those entities and cannot be held responsible for any data disclosure that occurs outside our platform.

Data Storage and Cross-Border Data Transfers

As a platform operating under international licensing, members' personal data may be stored or processed on servers located outside Malaysia. squeen66 ensures that any such data transfers are carried out with adequate safeguards, including:

• Binding data processing agreements with all cloud service providers.
• Use of infrastructure that complies with recognised international security standards.
• Access restrictions based strictly on job requirements.

Transaction records and member account data are retained for the period required by licensing and audit obligations, after which the data will be securely deleted or anonymised.

Interest-Based Advertising and Marketing Communications

squeen66 may use your account information and usage habits to personalise marketing communications such as bonus offers, seasonal promotions and new game notifications. You may opt out of these marketing communications by:

• Changing the notification settings in your account.
• Clicking the unsubscribe link in any marketing email you receive.
• Contacting our support team directly via 24/7 live chat.

Please note that opting out of marketing does not affect essential service emails such as transaction confirmations, security notifications and policy updates.

How to Contact squeen66 Regarding Privacy

For any enquiries, complaints or requests relating to this Privacy Policy, you may contact the squeen66 team through the following channels:

• Live Chat — available 24/7 in Malay and English directly through the platform.
• Email — [email protected]

squeen66 is committed to responding to privacy enquiries within a reasonable timeframe. For complaints that require investigation, we will contact you via your registered email with progress updates.